Resource Manager

United States
Jan, 25
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian’s mission is to unleash the potential of all teams. Today, we have over 230,000 customers and tens of millions of end-users in nearly every country throughout the world. Just like we’re pioneering the future of work through our Team Anywhere model, we’re also seeking groundbreaking new ways to engage our customers through inspiring creative experiences.
Atlassian is looking for a Creative Resource Manager to be at the center of Atlassian’s creative process. In this position, you will own the workflow of incoming projects to a 40+ person Creative team, drive individual creative staff assignments, monitor the capacity of the team, and make sure the team runs like a well-oiled machine.  
This role reports to the Creative Operations lead and will be a critical part of Atlassian’s Creative team.

In this role, you will

    • Lead the ongoing implementation of the Creative team’s first resource management system, partnering with Marketing Operations and Creative
    • Be the hub of planning for the Creative team among dozens of stakeholder teams
    • Orchestrate the Creative team’s intake and planning cycles
    • Assign and monitor projects and workloads among the Creative team
    • Collaborate with internal constituents to identify current and upcoming work
    • Manage staffing and labor contracts for under or over allocation, as well as onboarding and reporting

More about you

    • You geek out about streamlining project intake and capacity planning. You dream about connecting the dots and setting the team up for success through tactical coordination.
    • You are a premier diplomat, with the right intuition in how to manage and problem solve tricky situations. You have experience working with internal partners to educate them and build toward a common process.
    • You’re the ultimate communicator—in-person, over Zoom, and via email. You can communicate simply and directly and people always get your jist.
    • You have proven experience as a multitasker; you excel at prioritization and collaboration across multiple departments 
    • You’re solution-minded, agile, and have a strong desire to work with a creative, entrepreneurial team in a constantly evolving, fast-paced environment  

A plus if you have

    • Proficiency in Jira and/or Jira Service Management
    • A minimum of 5 years experience in a creative services function (i.e., traffic, resource management) at a creative agency or with an internal creative team 
    • Familiarity with Trello and Confluence
More about the team 
Creative is Atlassian’s multifaceted internal creative agency embedded within the marketing organization. Collectively, the team defines, articulates, and scales how millions of users experience and connect with the Atlassian brand from a multitude of dimensions. You will be among designers, illustrators, writers, and animators who combine strategy with research, creativity, and craft to build and shape how our products are viewed by the world.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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