Revolut

Junior Payments Investigation Specialist - (Remote form Poland)

Poland
Jan, 21
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ABOUT THE ROLE:
We're looking for a Junior Payments Investigations Specialist to join our Payments Investigations team remotely. You can work from our office in Krakow or remotely from any other city in Poland.
We are offering great opportunities to learn and develop in this role and in our company!
Besides the base salary we are also offering attractive language bonuses, performance bonuses and a wide range of company benefits.

WHAT YOU'LL BE DOING:

    • Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams;
    • Communicating closely with banking partners via SWIFT, emails and phone to resolve bank transfer errors in a timely manner; 
    • Working collaboratively with product teams on improving relevant integrations and processes;
    • Helping the team proactively identify payment processing issues  - SWIFT, SEPA, ACH, Faster Payment;
    • Representing Revolut online at all times;

WHAT YOU'LL NEED

    • Experience working  in a client facing role in a banking/ financial services environment - experience in conducting bank to bank investigations (preferably in payments and operations departments) will be an asset;
    • Flawless English proficiency (both speaking and writing skills, understanding of banking terms);
    • Ability to explain complex issues with ease in a customer-friendly manner;
    • General understanding of processing SWIFT, SEPA, ACH, Faster Payment
    • Ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach;
    • Education level BA/MA degree;
    • Availability to work in rotating shifts (morning/afternoon/night shifts)
    • Nice to have:
    • Experience working with Jira, Confluence, Trello, Slack, Excel;
    • SQL;
    • Understanding of SWIFT payment formatting MT910, MT900, MT103, MT202 and MT202cov
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