Product Manager, Communication Platform

Jan, 06
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Are you excited about leveraging technology to bring the world together through live experiences?  Would you be proud to build tools to help anyone and everyone create, share, find, and attend events that fuel their passions and enrich their lives?  
Over the last decade, we have built a world-class software-as-a-service (SaaS) platform for event organizers, enabling millions of events globally.  In the process, we have touched millions of consumers, helping them get together, explore their interests, and pursue their passions through live experiences. In 2020, in the face of a global pandemic, our self-service ticketing and experience technology platform helped more than 650,000 creators issue over 230 million free and paid tickets to approximately 4.6 million events in nearly 180 countries.  As we look forward to a resurgence of in-person events, we are looking for a highly skilled, experienced technical product manager who can deliver the product perspective to build the next generation communication platform that will enable us to scale the business through a smart and scaled platform that enables us to deliver the right message to the right creators and consumers at the right time. 
The Communications platform team is working to build a smart, scalable, and flexible communications platform that delivers the best messages to our users at the best time and frequency, benefiting millions of creators and attendees around the globe. Building on more than 12 years of events, we have a huge opportunity to enable creators to organize more successful events and help consumers discover and attend new live experiences.  This role puts you at the center of that opportunity, working shoulder-to-shoulder with the engineering teams, bringing a product perspective, and driving the organization to deliver advancements to the platform via research, analysis, and infrastructure improvements.  
3+ years as a product manager working on data-driven products or platforms.
BS or MS in Computer Science or equivalent Computer Science degree.
Experience working with a very technical team on developer-facing products.
Very comfortable with data (cleaning, structuring, analyzing) and a strong understanding of SQL.
Ability to take initiative and produce results with great communication and collaboration skills.
Passion to learn and to mentor others.
Former engineers with hands-on experience with communications platforms such as emails or push notifications.
Proven experience building and integrating machine learning tools to drive business impact.
SQL knowledge.
Knowledgeable about email deliverability metrics.
Familiarity with microservice architectures and associated infrastructure.
Experience being on a scrum team and/or is a scrum master.
Speaking/organizing in the community.
At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.
Since Eventbrite went public on the New York Stock Exchange in 2018, all employees are granted a RSU plan (Restricted Stock Units). The earning of these stocks occur through periodical vestings and the best part is that it is deposited in your bank account in USD
In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.
We care about your mental health and wellbeing
Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.
Ongoing training and career development is an important part of our culture
We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO
Work-life balance is extremely important to us
Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.
Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.
Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 
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