Confluent

Order Management Data Analyst

Malaysia
Nov, 29
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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.
We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.
About the Role
The Order Management Data Analyst is part of the Sales Operations team supporting transactional activities for global order processing. This position works closely with Sales, Operations, Finance,  and Legal in the processing of the Company’s orders, which primarily include Subscription Services, Cloud Services, Professional Services, and Training. The Order Management Data Analyst will be passionate about data management and understand the importance of data integrity. The day-to-day revolves around helping uphold the data integrity of our CRM (SalesForce.com). In addition, during the end of the quarter, you will be responsible for the organization, fulfilment, booking, and documentation of all transactions and ensuring compliance with all Company and business policies
What you’ll do 
Dive into data looking for deficiencies and errors, correct any issues when found
Drive problems to resolution by being the first point of contact for all general Salesforce troubleshooting through our ticketing system; AtSpoke
Provide support to our global team by helping create and manage ad-hoc reports/dashboards in Salesforce
Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash and Revenue processes
Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently and participate in UAT testing for system enhancements
Maintain accuracy of transactions to ensure consistent integrity in financial reporting and conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel and SFDC
Collaborate cross-functionally to resolve order issues and support ad-hoc assignments as required
Process and manage orders in Salesforce in accordance with executed contracts and ensuring successful integration into NetSuite for billing as required
Support increased workload and additional hours when required i.e. month-end/quarter-end periods
What we’re looking for
2+ years related experience, preferably in an Enterprise Software or SaaS environment
Bachelor’s degree in Business Administration or related field preferred
Experience with Salesforce (CPQ)
Proficiency in Microsoft Excel required; experience with large data sets preferred
Previous experience in order management or sales operation role preferred
Strong business acumen and understanding of sales process (forecasting, bookings, revenue)
Understands the importance of data hygiene within SalesForce
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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