IT Systems Engineer


Hyperscience logo
  • Bulgaria
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Company Description
Hyperscience modernizes mission-critical processes and operations for the world's largest organizations and government agencies. Since 2014, Hyperscience’s automation technology has helped data-centric companies parse through vast amounts of unstructured inputs and raw information to get to swifter and smarter business outcomes. Through the Hyperscience Platform, enterprises are empowered to transform their operations, and drive operational efficiency as well as human productivity by fully unlocking the power of their data.
Ranked on the Inc. Fastest-Growing Company List, Hyperscience has raised $190M from investors including Tiger Global, BOND, Bessemer Venture Partners, Stripes, and FirstMark. The company has consistently been recognized as one of the best places to work with a collaborative and innovative culture and best-in-class benefits.
The company has a global footprint with offices in New York City, Sofia, Bulgaria, Toronto, Canada, and London, UK.
Job Description
We’re looking for an IT Systems Engineer, who will be responsible for implementing and maintaining corporate IT systems in use to create a seamless experience for our employees, both remote and in the office.  The individual will work with the global IT team, function as a technical expert in areas such as networking, SaaSOps, system administration, and A/V conferencing, while also mentoring junior team members.  The right person is a problem solver who enjoys solving tricky technical challenges and has experience working in a fast-paced modern tech environment that leverages cloud-based resources.  The individual will report to the Director of IT, and will support our growing company across North America, EMEA, and APAC locations.


    • Implement new technologies and SaaS applications to meet business needs.
    • Develop reliable tech solutions that provide seamless employee experience.
    • Develop IT processes based on ITIL principles, that covers areas such as asset management, change management, configuration management, and incident response - leveraging automation as much as possible.
    • Mentor junior IT engineers, and function as Level 2 escalation point for IT incidents.
    • Document IT policies and processes for both internal use and compliance evidence.
    • Manage purchasing and deployment logistics for hardware.
    • Identify areas for improvement and recommend IT investment opportunities.


    • 5+ years experience in information technology
    • Strong hands-on experience in implementing automations and operating IT solutions, leveraging ITIL principles.
    • Familiarity with Identity Access Management (IAM) architecture, and solutions leveraging LDAP, RADIUS, SAML, and/or OIDC.
    • Familiarity with networking concepts, including VPN, routing, and switching.
    • Familiarity with endpoint management solutions, focused on MacOS and virtual desktop environments.
    • Ability to diagnose and troubleshoot network, laptop, and video conferencing issues.
    • Ability to script, and use APIs and webhooks to create automation
    • Strong organization and communication skills
    • Education Bachelor's degree in information technology, computer science, or related area
Benefits & Perks
- You’ll work with some of the best machine learning, software, and test engineers in one of the most innovative tech companies in Sofia
- Budget to attend conferences, train, and further your education
- A dedicated budget to set your work from home space & monthly reimbursement on recurring expenses
- Monthly budget to cover child care and educational needs/expenses 
- Up to 6 months fully paid parental leave used within 3 years of your child’s birth
- 30 days of paid leave annually to help nurture work-life symbiosis
- Work from home flexibility
- A great office, with excellent location
- Massages at the office by a professional massage therapist
- Catered lunches, afternoon breakfasts, and a great variety of snacks and drinks
- Auto assistant for your car
- A sports card, covering various options for sport
- Additional health insurance package, including extensive medical, dental & vision care
- Truly competitive salary
- Stock Options
- Referral bonus
All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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