IT Service Manager

Oct, 20
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We’re looking for an experienced IT Service Manager to manage and coordinate technology and operations teams and collaborate with product teams.
You will join the Technology team and will report directly to the CIO of the Revolut entities operating in the region, currently Revolut Bank UAB and Revolut Payments UAB.
This role is about developing a firm foundation and the operating framework for our IT operations in the EU market, continuing to innovate, whilst building and maintaining a robust foundation that ensures risks are managed adequately. All that with the ultimate objective of contributing to our customer satisfaction, service quality and process compliance by finding a balance between consistency and positive experiences for all our customers.
In addition, this role will be assisting in building out the technology function for Revolut Group entities operating in the European Union.
- 7+ years of experience in financial services, fintech, a leading technology or IT services provider;
- strong risk-awareness and understanding of risk management frameworks;
- good understanding of technology function within a financial services organisation;
- understanding of regulations applicable to financial services organisations in Europe, such as PSD2, GDPR;
- good understanding of modern technology stack;
- experience in partnering with an executive team;
- problem-solving, ability to analyse complex information to identify the key issue/action and drive solution;
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