Xapo is an international fintech startup on a mission to protect and grow its clients’ life savings.
We’re a fully distributed team that works remotely from 50+ countries around the world. We may come from many different cultures and backgrounds, but it’s our values, our resourcefulness, and our drive that makes us Xapiens.
We work hard, think globally, and inspire each other to grow every day. If you’re the best at what you do and share our passion, we want you.
Join us, wherever you are, and help us build a digital bank worthy of the digital age at Xapo.
We’re seeking a collaborative, organized, customer focused, and independent go-getter to join us as Customer Support Representative. You will be part of a small team of like-minded individuals who think the customer is king. This will be a full-time remote position, meaning you can work from anywhere starting around the GMT time zone/ between noon and 2 PM in the afternoon.
As a Customer Support Representative, you will be supporting customers globally. English fluency is, therefore, required, and additional language(s) is(are) a plus.
Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, a positive attitude, and a real desire to find the best working solutions for the people who chose to use Xapo’s products and services. We aim to provide top-notch support, so we will be expecting you to be quick on your feet, proactive, and an absolute team player.
Most of the questions you will have to answer are included here http://support.xapo.com/.
WHY WORK FOR XAPO?
IMPACT GLOBALLY, WORK REMOTELY.
We founded Xapo to address two of the biggest issues with Bitcoin adoption: accessibility and security. In a matter of years, we developed an industry-leading platform that introduced cryptocurrency into the daily lives of millions worldwide.
Now, we’re bringing our expertise to all facets of our users’ finances. Because no matter who we are or where we’re from, we all deserve more options, more control, and more peace of mind where our money is concerned.
We’re an Equal Opportunity Employer – we believe that diversity is critical to our success as a global company. An inclusive workplace is the foundation of Xapo – it allows us to create products that cater to clients around the world.