Project Coordinator - Operations

United States
Oct, 13
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Villa creates housing that empowers homeowners and helps communities flourish. We believe that families shouldn’t be broken up because they can’t afford to live in the same city. We believe that safe and comfortable housing shouldn’t be just for the wealthy. And we believe that the housing shortage can be solved through a visionary plan and hard work.
We build high-quality prefab accessory dwelling units in the most efficient and cost-effective way possible, and make the process easy for everyone. Every member of our team is dedicated to our mission of building housing that matters. And we always put our customers first.
We believe that everyone deserves a place to call home and invite you to join us.
Role Overview: 
We’re currently seeking an exceptional Project Coordinator to oversee all major touchpoints with our customers. You will have the ability to generate immediate value by effectively executing project tasks, and efficiently managing a portfolio of projects toward project completion. You will also have the opportunity to deliver long-term impact to the business by structuring our systems, working with our executive team, and shaping our culture.

    • Consult with customers on all subjects (design, regulations, permitting, construction) relevant to residential housing project.
    • Coordinate with contractors, design specialists, government agencies, and other third-party professionals regarding the permitting, construction, and delivery of premium residential housing projects.
    • Creative problem-solving skills to fluidly and effectively find answers to complex issues.
    • Always analyzing current processes for efficiency and effectiveness and responsible for providing feedback to supervisors.
    • Provide high-touch service to early customers. 
    • Help shape the company's Customer Success program.
    • Ensure exceptional client service for a growing multi-million dollar project portfolio.
    • Establish processes, reporting, best practices and foundation for an entire division.
    • Strong analytical and organizational skills.
    • Ability to manage multiple projects and coordinate cross-functional schedules.
    • An eye for quality, detail, and a desire to perform at a high level.

    • Lead by example as to how to best represent the company’s and clients’ interests.
    • Excellent verbal and written communication skills and enjoy interacting with people via phone and email to articulate ideas and gain their trust, and have experience drafting clear communications that demonstrate attention to detail.
    • A track record of personal accountability, and a high standard of integrity and professionalism. You’ve demonstrated resilience and a desire to succeed in the face of new and/or unforeseen challenges.
    • Team-player with a strong desire to help reinforce and improve internal processes.
    • A desire to learn, grow and get in on the ground floor of a company that is changing housing.
    • Receptive to feedback, with the willingness to learn and embrace continuous improvement.
    • Bachelor's Degree with 1-3+ years of experience in a customer or partner facing role.
    • Background in homebuilding, real estate or construction management is preferred!
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Villa is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Villa considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Please review our CCPA policies here.
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