Clari

Senior Customer Marketing Manager, Executive Engagements - Remote

United States
Oct, 13
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Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.
The Customer Marketing Team at Clari brings the voice of the customer to life through stories and experiences that showcase revenue thought leaders and amplify customers’ affinity for Clari into the market. 
We are looking for an experienced customer-facing Marketing manager to build, own, and orchestrate Clari’s Customer Council programs across critical C-suite personas. The ideal candidate will have extensive experience partnering directly with C-suite Executives, and be able to leverage their deep business acumen to create programs that engage, delight, and empower our most strategic and forward-thinking customers, driving brand awareness, world-class retention, and a powerful reference program.
As the Senior Customer Marketing Manager, you’ll design and orchestrate a program of high-touch, high-caliber C-suite content, and activations for top-tier customers to activate them as Clari ambassadors. You’ll partner with Content, Design, and Brand to package customer stories in the form of whitepapers, blogs, videos, case studies, and references. You will serve as the spokesperson representing the customer councils interfacing directly with customers and Clari revenue leadership to beat the drum of Clari’s community in the market to increase awareness and boost memberships. 
This position will report to the Senior Manager, Customer Marketing and Community Programs.
This is a fully remote opportunity and can be worked from any location in the United States.

Responsibilities

    • Define program strategy, execution, engagement strategies, and day-to-day operations of the customer council program across the C-suite and emerging executive personas 
    • Create a rolling sequence of high-touch activations tailored to C-suite executives, including roundtables, summits, and 1:1 meetings
    • Develop customer awards, gifting, recognition, and ‘thank you moments’ throughout the year
    • Recruit and fulfill C-suite reference requests as part of the Reference Program
    • Become a go-to expert and source of knowledge for sales, with a deep understanding of use cases, strategic growth priorities, and key executive persona references
    • You have a keen ability to synthesize complex customer use cases into clear, concise story narratives
    • Pitch, execute, and promote customer stories in the form of case studies, videos, campaigns, and sales collateral

Qualifications

    • 6-8+ years experience in a Customer Marketing, Product Marketing, Corporate Communications, Chief-of-Staff/Operations, or Broadcasting role
    • Bachelor’s Degree in Business, Economics, Communications, Marketing, Journalism, or related fields. MBA and/or experience working in corporate strategy or business development is a strong plus.
    • Fortune Enterprise 500, top-tier consulting practice, and/or B2B SaaS experience 
    • Experience interviewing, writing, and producing customer evidence
    • Strong time management skills and attention to detail 
    • Possesses excellent written/verbal communication; you are persuasive, motivating, and clear; recognized as a world-class presenter
    • Comfortable public speaking, hosting, and moderating executive audiences

Benefits and Culture

    • Team-bonding activities and company-wide events
    • Flexible working hours and remote opportunities
    • Internet, phone, and wellness reimbursements
    • Paid maternity and paternity leave
    • Fertility support
    • 401(k) and college savings plan
    • Pre-IPO stock options
 #BI-Remote #LI-Remote
You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!
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