At A Glance
Default alive startup of 70+ people. Remote team, mainly based in the UK. YC alumni. Building a web-based platform for behavioural research. £4.4M
revenue in 2020, all driven by word-of-mouth.
We’re on a mission to connect people around the world to make trustworthy data more accessible and facilitate world-changing research.
You: A track-record in customer experience in a startup environment, with a a passion for Prolific's mission and creating an effortless customer experience.
As Customer Experience Lead, you'll represent the voice of both researchers and participants at Prolific, while working to shape and improve the end-to-end customer experience.
Your primary focus will be on developing a range of data-points to monitor the overall customer experience, subsequently using this information to propose changes, from making parts of our product more intuitive, to improving how we're handling customer queries.
You'll also lead a small team of Customer Experience Analysts that work cross-functionally with teams including product and engineering to support the creation of an effortless customer experience, whether that's through optimising self-service journeys, or touch-points with support agents.
If your experience doesn't tick all the boxes but you are passionate about joining us, you should definitely apply! We look for people who share our values and can add to our open, transparent, and inclusive culture.