Senior Product Designer, Fraud

Oct, 13
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Onfido is the new identity standard for the internet. That means we only need an image of your ID and a selfie to prove that you’re you. In doing so, we help millions of people connect to the services they need and love more easily, speedily and safely than ever before, whether it’s renting a car or opening a bank account. Our vision is to create an open world where identity is the key to access.
We've received over $200 million in funding from world-class tech investors including TPG Growth, Microsoft, Salesforce to back our vision. And we're just getting started.
Picture yourself at one of the fastest-growing Fintech companies in the world, surrounded by people who support you, challenge you, and inspire you to do the best work of your career.
We’re looking for a Senior Product Designer to shape the suite of tools of our Fraud Team at Onfido. 
These products help our clients and end-users protect themselves against bad actors and fraud. We are in a cat-and-mouse game with fraudsters and have to continuously strengthen our products as they find new methods to exploit identity for their own gains. You’ll collaborate with user research, engineering, fraud analysts and machine learning researchers to build a suite of tools to empower the relationship between human and machine, helping us prevent fraud and respond quickly to this ever-changing landscape.
Some areas you may work on: Verifying the validity and authenticity of the documents and biometrics signals. Gathering new identity markers such as device integrity, network information or behavioural signals. Enabling clients to build rules and logic around risk. Designing systems, dashboards and analytics to identify risks in real-time. Lead workshops with clients to understand needs and evaluate solutions. 
We’ll look to you to provide a north star on our most complex projects and products that will guide us, question our assumptions, and help bring a compelling and effective creative vision to life.  You’ll become a reliable, credible voice for your product domain, working closely with product management, engineering and senior leaders in the company to build roadmaps, scope projects and execute at the highest levels.
Designers of all levels will want to work with you because you make a positive difference in their work and careers. 
You’ll be joining a kind, inclusive, and mature Product and Design team with experienced leadership. We have engineers and designers working in our London and Lisbon offices and are open to candidates in the UK, Portugal, Germany or France.

What you'll do at Onfido:

    • Develop a deep understanding of the people you’re designing for by identifying their motivations, needs, expectations, and goals and translating these into compelling experiences. 
    • Raise the quality bar and continuously improve our design processes, principles, user insights and tooling. 
    • Sketch and prototype ideas to quickly assess their viability and design the fine-grained details of components, interactions, and workflows.
    • Build meaningful and effective relationships with PMs, Engineers, Data Scientists, and User Researchers.
    • Work closely with design and product leadership to make sure long-term strategy, business goals and experience quality are in alignment and that there are healthy opportunities for visibility and feedback.
    • Strike a balance between broad conceptual work and tactical deliverables.

We'd love to hear from you if:

    • You have experience taking on long-term projects and designing complex digital products that successfully solve user problems.
    • You understand that good design is not about trends but is built on top of principles and tradeoffs.
    • You love being given ambiguous problems and shaping them into clear goals.
    • You have a passion for inclusive design and accessibility.
    • You’ll be comfortable helping people across the company understand the rationale behind your proposals and the complex nuances of design problems. 
    • You have a bias towards action and execution, balanced with the instinct to inspire high-quality output.
    • You’re someone who people want to learn from, work with, and be inspired by.
    • 5+ years relevant design experience at a tech, product-driven company.
While we don’t require a portfolio of work for consideration, we will ask you to share two or three examples of your best work. These case studies should demonstrate your approach to solving tough challenges—those that give us a sense of your creative vision, strategy, execution, and results. We love to hear stories that delve into the messiness of the product design process through all its iterations, hypotheses, successes, and failures. We’re not afraid to see unfinished work but need to know where you ended up and how that outcome impacted the business. 
You can learn more about what we look for in design candidates in our career progression framework.
About us
Onfido is the new identity standard for the internet. That means we only need an image of your ID and a selfie to prove that you’re you. In doing so, we help millions of people connect to the services they need and love more easily, speedily and safely than ever before, whether it’s renting a car or opening a bank account. Our vision is to create an open world where identity is the key to access.
That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard customers remotely and securely across 195 countries. We've received over $200 million in funding from world-class tech investors, including TPG Growth, Microsoft, and Salesforce, to back our vision. And we're just getting started.
We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed.
You’ll receive:
Share options in Onfido through our equity schemes. Share options have a one year cliff and start vesting after probation over a four year period
*25 days holidayTwo paid volunteering days per year.
*Bupa Private Medical and Dental Insurance
*Life Assurance (3x Annual Base Salary)
*Pension with The People’s Pension (employer contribution 4% of base salary)
*Generous paid parental leave
*Free mental health coaching provided online.
*Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare and therapy.
*Dedicated learning opportunities including language classes (currently Spanish, French and English), a team training budget for training and conferences.
*Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnFriday); holding quarterly team socials; with our annual company launch week where we all gather from across the globe in London to regroup for the year ahead.
What Next?
Apply! We’ll then assess your application against the requirements for the role. If successful, we’ll begin a two-way conversation where we can find out a bit more about each other. Typically, this will involve discussions with your peers and our VP of Design before closing out with onsite technical and behavioural interviews with the team. We’ll be here to support you throughout the interview process to ensure that you are comfortable and prepared.
The process from application to completion should take two to four weeks, depending on our calendars.
We're proud to be an equal opportunity employer, and we value diversity at Onfido. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Onfido Culture
Onfidoer’s share a set of core values and want to hear from you if you believe in:
> Succeeding together; you work collaboratively and put the team first
> Taking pride; you care about quality, producing great work and customer / user outcomes
> Creating customer buzz; you demonstrate a strong user / customer focus
> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better
Along with our multi-national team in our London HQ we have offices in EMEA, America and APAC, making Onfido an exciting and culturally enriching place to work.
Onfido Balance
Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.
Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:
> Our Body benefits prioritise health, wellbeing, exercise and recovery. 
> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.
Check out Life at Onfido via our LinkedIn Careers Page!
Please note: Onfidoers are all working from home for the time being. We also have switched to a virtual recruitment process and all our Newfidos will be onboarding remotely. Stay Safe!
Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.
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