Senior Content Designer - IT Operations

Jun, 25
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The IT Solutions group in India is passionate about building core ITSM, ITOPs and SmartOps (AIOPs/AITSM) capabilities and ecosystems. This is one of the fastest-growing Atlassian product groups in India looking for experienced content designers who have helped build tech products in the past. It’s a rare opportunity to be part of a newly forming team and directly influence the content strategy to deliver customer delight.
We're hiring a Senior Content Designer to join our IT Operations team, to contribute to and help drive projects that benefit the larger DevOps strategic space here at Atlassian.
In other words, this isn’t a traditional technical writing or UX writing role. As part of the Atlassian Design team, you will:
Refine and drive content strategy, and apply the Atlassian voice and tone in a way that drives engagement with our users.
Work closely with the design, PM, marketing, and training teams to understand customer insights, the purpose of features and how best to explain them to the intended audience.
Deliver effective UX writing and longer form explanatory content (documentation, how-to articles, tutorials, etc.) for ITOps on quality and time against an agile and frequent product release schedule.
When you join the team, you’d be expected to have:
- Excellent tech writing skills
- A love for user content and UX (both long-form content and microcopy)
- Experience working with product managers, engineers, designers, marketing, and support
- A consistent track record of working in and managing projects in an agile, fast paced environment
- An understanding of how content drives business objectives
- 5-8+ years of professional UX writing and/or technical writing experience
And ideally, we’d hope you’d have:
- A knack for creatively engaging with audiences
- Experience using design thinking and design processes (critique, user journeys, personas) to improve or validate your work
- Experience in building out writing and design guidelines
- Consumer and enterprise content experience
Show us something:
Along with your resume, send or point us to examples or a portfolio of your work. Ideally, send us work that shows us your UX writing and documentation experience.
More about our team:
Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey. We consider content to be a powerful and crucial part of that journey. Our content specialists work collaboratively across Atlassian to champion our design language, tell consistent stories and craft great customer experiences.
Read more about Design at Atlassian here:
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
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