Senior Data Scientist, Customer Analytics

United States
Jul, 14
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Does the challenge of scaling a fast-growing company by empowering it with data, reporting and analytical insight excite you? Using your business instincts, analytics mastery and creativity, you will help develop quantitative view of customer health at scale. If you love finding patterns amidst chaos, making quick decisions, and aren’t afraid of being wrong, this could be a great fit!
In this role, you will leverage data & analytics to shape Atlassian's understanding of how our customers use our services. You will specifically
partner closely with the Enterprise Cloud team at Atlassian. The Enterprise Cloud team is transforming how big companies purchase, deploy and use the Atlassian product line. This team delivers new products and services designed to serve the needs of large companies using Atlassian products and services every day. These products are focused on high-availability, security and management of Enterprise customers. You'll be the key partner to our product and go-to-market leaders, helping them gain deeper insight in to our business and use that insight to make great decisions.
You will drive cross functional data science projects from beginning to end: build relationships with partner teams, frame and structure
questions, collect and analyze data, build out ETL pipelines and present key insights to stakeholders.

On the first day, we'll expect you to have:

    • 5+ years of experience in analytics or closely related fields
    • U.S. Bachelor or higher degree, or its equivalent, in Computer Science, Information Technology, Information Systems Management or a closely related field of study
    • Expertise in SQL and development experience in a programming language, Python is strongly preferred
    • Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story
    • Experience translating insights into decisions and actions that have a direct business impact
    • Strong sense of accountability, self-drive, and the ability to function independently
    • Undergraduate in a technical subject from a top school

It's great, but not required, if you have:

    • Experience in both enterprise (or B2B) as well as consumer (or B2C) environments
    • Track record of presenting at meet-ups and conferences
    • MS or PhD degree in a relevant topic
More about our team
The Customer Analytics team at Atlassian is tasked to drive insights about our customers throughout their lifecycle with Atlassian. From customer health to product performance health, understanding movements of our customer across platforms, utilization of our products; we empower our leaders with data and insights that they can use to make impactful decisions. Our team partners very closely with other analytics team within Atlassian to maintain a high bar of delivering meaningful insights, and we love to have fun along the way. Come join us, to provide outstanding product and customer experience powered by analytics.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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