NOTE: THIS IS A 100% REMOTE POSITION.
At Cloud Academy we are building the Operating System for technology skills. Every company will need to build software in the future, so tech skills and people have become today’s biggest assets for every organization.
We help large organizations worldwide assess, build and develop their technology skills at scale, investing in their people. With customers in 140+ countries worldwide and fantastic growth over the last years, we are now reinventing technology skills management for the Enterprise world.
Our enterprise platform is unique. Our Product and Content teams work on building a unique experience that drives change inside large organizations, with a combination of structured programs and software that we design from scratch, like Hands-On Labs, Content Engine and Skill Profiles.
To achieve our ambitious goals, we’re looking for a bilingual (Italian and English) Customer Success Manager to join our Customer Success team. In this role, you will be responsible for delivering value to key business customers, developing strong relationships with clients that drive adoption and high customer satisfaction, and gathering customer insights to be shared with the Marketing and Product teams. You will also be working with the Sales team on expansions and renewals.
Cloud Academy is a product-first organization. Your passion for tech skills, personal development and well-designed SaaS enterprise products is a strong plus for this position.
This role will work with key and large customers within our customer base, and you will frequently interact and work side by side with our top leadership, reporting to our US-based VP of Customer Success.