Senior Operational Excellence Specialist

World (Work From Anywhere)
Jul, 15
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Company Description

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.

Our Workspace Operations team is responsible for the creation and day-to-day support of our diverse global workspaces portfolio. As Shopify transitions into a Digital-by-Design (remote first) company, Workspace Operations is positioning itself to be a leader in developing some of the tools and resources required to support Shopifolk in doing their best work, from wherever that may be. To make this all happen we have five subteams: Real Estate, Internal Solutions, Technical Infrastructure, Culinary, and Project Operations. 

Job Description

Project Operations is the group accountable for making it easier to run successful projects across the entire department, better known in the industry as a Project Management Office (or PMO).  As a Senior Operational Excellence Specialist on the Project Operations team, you will be responsible for evaluating, designing, and implementing frameworks and processes for Workspace Operations.This is a fast-moving role requiring a high degree of agility, autonomy, grace under pressure, and an ability to adapt and pivot as needed. Ideally, you’re someone who always seeks to empower others to achieve excellence and continuous improvement. You’ll be successful in this role if you are eager to solve problems, have knowledge management and/or a project management background, and communication superpowers that enable you to build high-trust relationships.   

Here are some examples of what you would be responsible for:

  • Performing continual analysis of Workspace Operations and our user needs

  • Working on best practices for techniques and developing processes

  • Delivering presentations and training courses on analysis and improvement

  • Organizing, leading, and facilitating cross-functional programs and project

  • Prioritizing and managing projects and timelines

  • Documenting requirements and researching gaps



  • Experience building high trust relationships quickly

  • Experience managing various projects at the same time

  • Strong interest in knowledge and project management

  • An excellent and proactive communicator (both written and verbal)

  • Natural curiosity and the tenacity to challenge current practices 

It would be great if you have experience with:

  • Data Analytics and/or budgeting 

  • Experience with some of our essential tools like Slack, G-Suite, Miro, Notion, etc.

  • Preexisting knowledge in the department’s program areas (Real Estate, Culinary, Travel + Events, Onboarding Logistics, Swag, AV, Physical Security, etc.)

  • Working closely with internal teams such as HR, Finance, and Legal

Additional Information

In order to be considered, please answer the following question(s) (in no more than a paragraph or a few bullet points each!) and attach as a PDF with your application and cover letter, or answer in the "Message to the Hiring Manager Box".

Give us one example of when you had to solve a problem by implementing a new framework and/or process. Walk us through your thought process when assessing different scenarios and how you proceeded to the implementation of that new framework and/or process. Tell us about one challenge you encountered.

We know that applying to jobs takes a lot of effort, so we really appreciate your time! 

*This posting will close on Monday, July 19, 2021*At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.


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