Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.
Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.
Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere.
We are looking for a seasoned Lifecycle/Growth Marketing Manager to join our Growth Org and help us develop and scale our retention strategies. Shopify is on a mission to bring more entrepreneurship to the world, and the Growth team is a key driver of this mission. We know the adversity merchants face in building their business, and we’re dedicated to making it simpler and more connected.
The team is results-oriented and thrives at the intersection of marketing, data and product. You will work with cross-functional teams to develop and execute multi-touch growth programs that engage, retain, and winback merchants. The role requires an individual with strong influence, analytical skills and the ability to turn insight into immediate action. The ideal candidate is passionate about the merchant experience and obsessed with finding new and creative ways to engage at scale.
Identify opportunities to develop, test, implement and scale programs/solutions that aid in engaging and retaining merchants on Shopify
Identify opportunities to develop, test, implement and scale programs/solutions that aid in reactivating merchants on Shopify
Partner and work cross-functionally to identify experience gaps and establish feedback loops to continually improve the merchant journey
Develop playbooks and guiding principles to help the rest of Shopify scale retention efforts across different geographies and areas of the business
Track, analyze and report on progress toward goals
Full-stack marketer with experience developing and implementing omnichannel, personalized retention programs that increase conversion and adoption
Experience analyzing data to uncover insights and optimize program performance
Ability to leverage attributes and behaviors to develop and implement personalized content and experiences
Excels with rapid experimentation, analysis, and iteration based on insights
Strong project management skills and experience leveraging project management tooling and systems to manage complex projects with multiple stakeholders
Excellent communicator with experience communicating with stakeholders at all levels, across many functional areas
A strong curiosity and initiative to identify new and creative ways to help merchants succeed in their business through Shopify’s ecosystem
The ability to thrive in chaos, resolve ambiguity and think quickly on your feet
Ability to make great decisions quickly by being a constant learner, and always seeking to improve their quality of decision making
Work independently and autonomously with high speed and fidelity
A strong understanding of marketing B2B and B2C SaaS products
Located in North America
Prior experience working and scaling Customer Success for a B2B SaaS company an asset
A “get shit done” attitude
Experience in entrepreneurship (nothing better than dogfooding)
Experience coding in any programming language
Shopify is on a mission to bring more entrepreneurship to the world, and the Growth team is a key driver of this mission. We want to build the best growth team in the world, and to do that we need the best people. This is an opportunity to build programs from scratch that help merchants grow and succeed with their businesses on Shopify. Not only will your work have a direct impact on the success of entrepreneurs, but you’ll have the opportunity to work alongside industry leaders and experts who are constantly pushing the boundaries and challenging the status quo.
The role closes on 21st July.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
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