Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.
Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.
Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Western North America where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere
The Merchant Success program is designed to help merchants maximize the value they get from the Shopify ecosystem with recommendations calibrated to their specific needs. The Shared Merchant Success segment is a one-to-many delivery model that empowers our merchants to assume a pace of execution that is right for their business.
Your role as a Shared Merchant Success Manager is to work through a team structure to enable merchants to leverage the Shopify Plus platform to grow their business. In the role you will work with merchants 1:1 to solve complex problems, define long term strategy, and work through our proprietary Merchant Growth Model. You will also work with the team to build out content and automation to help serve proactive, contextual recommendations to the right merchant, at the right time.
In this role you will have the opportunity to impact the direction of the program and contribute to/own cross-functional projects focused on offering the highest quality merchant experience at scale.
Requirements for the role:
Your responsibilities will include:
Note: We are currently hiring in both Eastern and Western North America. This posting is for those living West of the Mississippi. Please apply to the East posting here if you are located in the East.
Closing date: Monday, July 19 at 11:59PM EDT.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.Apply For This Job