Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.
Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like RedBull, GE, Boll and Branch, P&G, Kanye West, Kylie Cosmetics, and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in.
Your role as a Merchant Success Manager is to help high-growth, high-volume merchants be successful. You’ll do this through developing strong relationships with your merchants, and helping them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals, and advise them on the best way to achieve those goals. You’ll provide merchants with guidance on best eCommerce practices, knowledge of industry trends, API support, ERP integration assistance, advice on social commerce strategies, insight into analytics and SEO, conduct site audits, and much more. You’re their partner in commerce, and will truly help them grow their business.
It would be great if you also had experience with:
Your responsibilities will include:
NOTE: We are currently looking for individuals across the Americas. This posting is for the East of the Mississippi. Please apply or submit your referral to the West posting if you/your referral is located in the West.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
We know that applying to a new role takes a lot of work and we truly value your time. Sarah is looking forward to reading your application.
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