THE CHALLENGE

Eventbrite is building the global platform for live experiences, and part of that mission relies on a foundation of top-notch IT infrastructure and tools. As part of the IT team, you will contribute to supporting and maintaining Eventbrite’s IT infrastructure. In this position you will be on the ground IT support, help administer and maintain on-premise and cloud backend IT systems, and serve as an escalation point for our IT Contractor.

THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of efficiency, security and user-centricity. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!  

THE ROLE

As a member of the global BriteTech Team, you will wear many hats, from establishing vendor relationships for hardware procurement, setting up and deploying laptops for new hires, onboarding and offboarding employees, troubleshooting day to day IT issues for end users, supporting backend SaaS systems like Okta and Google Workspace, serving as an escalation point for engineers, and building out IT network infrastructure. You will need to be comfortable operating independently and autonomously while aligning with the Global IT strategy and wider IT team.

THE SKILL SET

• 5+ years of experience as an IT Systems Administrator or IT Support Engineer in a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable
• 3+ years of experience with vendor management and hardware procurement
• 2+ Experience deploying and managing laptops using an MDM platform like Jamf or Airwatch
• Experience with building out a new office from scratch, managing network and wireless infrastructure, authentication (RADIUS), and troubleshooting IT infrastructure issues
• Experience scripting and programming (using Javascript, Python, Bash, or similar)
• Experience managing hundreds of users in a complex, interconnected SaaS environment
• Experience driving complex IT projects involving multiple stakeholders from start to finish
• A track record for documenting all things and communicating clearly and effectively
• Fantastic ability to flourish as a part of a team while exhibiting flexibility and a passion for snacks

THE TECH STACK

• Systems Administration and SaaS Operations (Google G Suite/Workspace, Okta, LastPass, Duo, JIRA/Confluence, etc…), Mac and Windows Platform Management (Jamf Pro, AirWatch), Endpoint Security (Carbon Black), Wireless and Network configuration and troubleshooting (Unifi), AWS/Google Cloud Administration and Configuration, Server Administration and Configuration (Windows Server, Linux), VPN Configuration, Telephony (VOIP, WebRTC, Contact Center), Monitoring/alerting, Scripting (Python, bash, PowerShell), Security, Active Directory/LDAP.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,200 to $105,920. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

WHAT WE OFFER

We are committed to providing competitive, valuable and meaningful benefits for our Britelings. 

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  Read more about our Diversity and Inclusion work for our team, culture, and community.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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