Creative Specialist Lead, Growth (Remote, Americas)

Americas Only
Jun, 07
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Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America where Shopify is hiring. Learn more here:

Job Description

We’re looking for a Creative Specialist Lead to help us take on the next set of challenges. Somebody capable of building opinions by defining goals, direction and strategy, but also comfortable getting into the weeds and working directly with their team. At Shopify, leaders sketch, too. They thrive on change and operate on trust, leveraging the diverse perspectives of the people on their team in everything they do. We’re fascinated by how you think, how you break down problems and come up with solutions. We look for those who are curious, never satisfied and always seek to do better and make better. Those who want to deeply understand why people do things.

You and the other members of the team will constantly work to improve how we present Shopify to prospective merchants and create compelling content that resonates with our audiences. Working on multiple types of projects at once, you’ll have to be good at managing your time and priorities as well as resourceful and flexible. We are a friendly, collaborative team, who leave their ego at the door, focussed on creating high-quality experiences that grow Shopify above everything else.

As Creative Specialist Lead on the Growth Team, you play a special role in building great communications for entrepreneurs around the world. You are responsible for leading a team of diverse creatives, including Photo, Motion and Audio-Visual productions, towards our vision and for driving the overall craft quality. You will work together with Research, Data, SEO and Creatives to deliver the solutions that help entrepreneurs from around the world to succeed.Responsibilities

  • You’ve led a team in a multidisciplinary environment, including photography, research, content strategy, and motion design strategy.
  • You understand how to take users on a complete journey from discovery to adoption and success.
  • You understand that leadership is a craft, and know how to mentor your team members to help them grow and succeed.
  • You love solving complex problems with simple and compelling audiovisual solutions.
  • You like to collaborate with management and data to balance the right decisions for the product with the right decisions for the users.
  • You provide teams with long term vision and strategy but don’t mind doing the work yourself when the situation arises. 


  • Minimum education level: undergraduate degree in design
  • Minimum years of Creative production and management experience: 15 years
  • A keen eye for good design and attention to detail.
  • Providing technical and strategic design on marketing efforts and product initiatives.
  • Ensuring that your team ships exceptionally high creative quality on projects.
  • Working closely with the Growth Specialist, Data Analysts, Product Manager and Producers on your projects to balance creative, technical, business, and merchant requirements.
  • A soft spot for the end user - advocating for them in all areas of your work is core to what you do.
  • An understanding that great experiences come from collaborative decision-making with front-end developers, engineers, researchers, creatives, content strategists, and other disciplines.
  • The desire to drive creative through an end-to-end UX process, including research, ideation, iteration, and validation.
  • Proficiency with Audiovisual production, Motion Design, Photography, and the software for each craft.
  • A passion for solving creative problems while wearing multiple hats and owning all facets of design (content strategy, storyboarding, art direction, photography and motion design).
  • Exceptional Creative abilities are shown in an extensive portfolio of projects.
  • Knowledge and familiarity with a data-informed approach to design -- you’ve used tools and resources needed to measure the success of design decisions (A/B testing tools, Google Analytics, etc.).
  • Adjust quickly to shifting approaches, situations, and priorities.
  • Passion for unpacking and solving complex problems.
  • The ability to prioritize simultaneous project requests from various teams.
  • Anticipating hiring needs on your team and helping to recruit for them.

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

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