Operations Communications Manager

Americas Only
Jul, 13
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Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across North America where Shopify is hiring. Learn more here:

Job Description

The Shopify Fulfillment Network (SFN) is early in our mission to democratize fulfillment, but it’s one we take very seriously.  We can’t carry out this mission without putting our merchants’ needs first, and we think now is the perfect time to add an Operations Communications Specialist.

The Operations Communications Specialist reports into the SFN Marketing team, and is responsible for managing communications with merchants and partners. The teams in SFN you will be working with most closely are: Support, Fulfillment Merchant Managers, and Operation Managers.

What you’ll be doing:

  • Communicate with merchants about updates to warehouse operations

  • Work cross functionally with support, operations, and product to develop proactive and reactive communications to merchants and partners

  • Distill complex topics so they are easy to understand

  • Be intimately familiar with our fulfillment product and services so you can best support our merchants


Who we are looking for:

  • Prior experience in a strategic, communications-focused role (Public Relations, Crisis communications, etc.)

  • Passionate about and exceptionally skilled in written and verbal communication.

  • Proven experience successfully communicating with large audiences through a variety of mediums.

  • A relationship builder who quickly establishes high-trust connections through collaborative working relationships.

  • Sees 10 steps ahead, identifying and mitigating risks before they manifest. 

  • A self-starter who Gets Shit Done with minimal oversight.

  • Challenge the status quo - someone who asks why things are done a certain way and makes themselves part of the solution.

  • Love building. Taking an idea from inception to execution. Identifying and improving on roadblocks and points of failure and iterating on the success and value in the process.

  • You’re familiar with Shopify’s brand voice & tone and can confidently apply it to your writing.

It'll be a bonus if you have:

  • Experience working in shipping and fulfillment

  • Experience using Salesforce Marketing Cloud (ExactTarget).

  • Experience working with technical stakeholders and/or translating technical information/language for a non-technical audience.

  • Experience with or personal connection to entrepreneurship.

  • Experience working with emergencies or other urgent, high-risk situations.

Additional application requirements: 

  • Please share links to a few examples of writing, long and short form.

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

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