Atlassian

Design and Operations Managers

United States
May, 16
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Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
JOB DUTIES:
 
DEVELOP, EDIT, AND MANAGE CONTENT FOR ATLASSIAN’S AUDIENCE OF PRE-SALES ENGINEERS AND CONSULTANTS. DESIGN, DRAFT, EDIT AND PUBLISH GO TO MARKET CONTENT (I.E., SALES DEMOS) WITH THE HELP OF VARIOUS SUBJECT MATTER EXPERTS. ORGANIZE ATLASSIAN’S CONFLUENCE SITES USING USER-CENTRIC DESIGN. RESPONSIBLE FOR THE LIFECYCLE OF THE CONTENT AND ENSURE PROPER REFRESH CYCLES. DESIGN, DEVELOP AND IMPLEMENT THE INFORMATION ARCHITECTURE FOR THE VARIOUS CONTENT CREATED. BUILD MEANINGFUL COURSE INTERACTIONS TO INCREASE LEARNING AND RETENTION AND SUPPORT NEW OPPORTUNITIES INCLUDING BUT NOT LIMITED TO KNOWLEDGE CHECKS, EXERCISES, SCRIPTS, STORYBOARDS, SIMULATIONS, GAMES AND OUTPUTS SUCH AS SCORM PACKAGES, CONFLUENCE PAGES, SLIDES, VIDEOS AND WEB PAGES. DESIGN, PUBLISH AND PROMOTE CONTENT ASSETS AND TEAM ACCOMPLISHMENTS TO INTERNAL AND EXTERNAL STAKEHOLDERS THROUGH BLOGS AND WEBINARS. ACT AS THE SCRUM MASTER, FOCUSED ON TECHNICAL AND CONTENT PROJECTS AND MONITOR AND TRACK PROJECT DELIVERABLES TO ENSURE PROJECTS STAY ON TRACK. PROJECT MANAGE DATA TO DAY OPERATIONS OF THE TEAM THROUGH AGILE/SCRUM METHODOLOGY. DRAFT AND COORDINATE VARIOUS MANAGEMENT REPORTS INCLUDING QUARTERLY BUSINESS REVIEWS (QBRS), OBJECTIVE KEY RESULTS (OKRs) AND KEY PERFORMANCE INDICATORS (KPIs). MANAGE VARIOUS SERVICE DESK QUEUES. RESPONSIBLE FOR A/B TESTING CONTENT FOR USABILITY AND EFFECTIVENESS. COORDINATE WITH DIVERSE TEAMS TO HELP PUBLISH ATLASSIAN’S CONTENT, COORDINATE VIRTUAL INSTRUCTOR LED TRAINING (VILT) LOGISTICS AND MARKETING, TRIAGE INCOMING REQUESTS VIA JIRA SERVICE MANAGEMENT, AND UPDATE PERFORMANCE REPORTS. DESIGN AND DEVELOP PROFESSIONAL SERVICE TRAININGS FOR ATLASSIAN’S PRODUCTS AND OVERSEE THE END TO END QUALITY ASSURANCE (QA) FOR THE PROFESSIONAL SERVICES TRAINING.
 
 
MINIMUM REQUIREMENTS:
 
MASTER’S DEGREE IN COMPUTER SCIENCE, INFORMATION TECHNOLOGY MANAGEMENT, BUSINESS ADMINISTRATION OR A RELATED FIELD OF STUDY AND TWO (2) YEARS OF EXPERIENCE IN VISUAL DESIGN, IMPROVING BOTH INFORMATION ARCHITECTURE AND CONTENT STRATEGIES FOR DOCUMENTATION INCLUDING TWO (2) YEARS OF EXPERIENCE WITH A/B TESTING.
 
 
ALTERNATE REQUIREMENTS:
 
BACHELOR’S DEGREE IN COMPUTER SCIENCE, INFORMATION TECHNOLOGY MANAGEMENT, BUSINESS ADMINISTRATION OR A RELATED FIELD OF STUDY AND FIVE (5) YEARS OF EXPERIENCE IN VISUAL DESIGN, IMPROVING BOTH INFORMATION ARCHITECTURE AND CONTENT STRATEGIES FOR DOCUMENTATION INCLUDING FIVE (5) YEARS OF EXPERIENCE WITH A/B TESTING.
 
 
SPECIAL REQUIREMENTS:
 
MUST PASS TECHNICAL INTERVIEW.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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