Business Operations Manager (Remote)

May, 10
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About KOHO
KOHO is a quickly scaling FinTech company backed by leading investors and advisors from around the world. We started KOHO because we believe in doing two things:
Democratizing access to the best financial products and giving everyone a great financial foundation
Since our journey began 6 years ago, we’ve raised more than $340M, grown the KOHO Collective to over 250 employees, and created accounts for more than 600,000 Canadians.
About the Role
At KOHO Ops, we dive deep into every area of our business to tackle complex problems that don’t fit between the lines.  We own end-to-end delivery of org-spanning projects, find and deliver efficiency/quality improvements across the company, and own relationships and project delivery with key vendors.  We are a high-ambiguity, high-ownership, get-things-done team that is scaling up rapidly to support KOHO’s growth.
As a Business Operations Manager, you’ll be a key player in finding new ways to analyze and optimize our business, driving step-change operational improvements, and taking end-to-end ownership of strategic initiatives.  Your work is inherently cross-functional, and you will quickly develop a deep understanding of our business through regular collaboration and problem-solving with Product, Engineering, Data, Finance, User Success, Risk, and multiple external partners.
Please Note: This is a remote position and is available to those who are legally entitled to work in Canada.

What You'll Do

    • Drive step-changes in operational performance - map out complex processes, install new metrics and reporting, find inefficiencies, build playbooks and optimize.
    • Develop and execute strategic projects - think of new ways to analyze our business, identify opportunities, run experiments, and work cross-functionally to execute solutions.
    • Make big decisions with data - Dig deep into our data to solve problems and size opportunities, build models and business plans to enable decision-making.
    • Create leverage - work with teams like Product to conduct research and investigations, build models and tools, streamline processes, build plans and manage projects, etc.

Who You Are

    • 3+ years work experience in a fast-paced, data-driven and high-performance environment (strategy consulting, investment banking, PE/VC, etc).  High-growth startup experience is a plus.
    • Ambitious self-starter - you thrive in ambiguity, learn new things crazy fast, and love big scary challenges that force you to grow.
    • Data-driven problem solver - you break down complex problems, identify root causes, pull your own data and let it win arguments, and translate your insights into action.  Excel is a warm and comfortable place for you, and you’re proficient with SQL.
    • Owner with a bias to action - you are relentless in pursuit of goals, you take accountability for outcomes not tasks, you knock down walls and get things done, and you constantly strive to improve.
    • Excellent communicator - you distill complexity and synthesize points of view to communicate cross-functionally and create transparency on plans and progress.
    • Relationship builder - you can motivate and influence people at all levels and across functions, create win-win situations for your stakeholders.  People like working with you.
    • Level-headed and calm under pressure - your organization and time management skills allow you to context-switch rapidly, manage competing priorities with ease, and maintain high velocity under uncertainty.
Joining the (lovely!) KOHO Team
We invest time and resources into making sure KOHO is as good as the people we hire. Here are some of the reasons we attract the best people:
• Balance Your Life - Generous PTO, generous vacation, and a lifestyle spending account
• Work Anywhere - Permanently remote and $1,000 to set up your home office
• Level Up - Access to an in-house certified performance coach
• Reach Your Goals - Salary assessments twice a year, annual training allowance
The KOHO Culture - We have won 6 "Great Place to Work ®" awards since 2019
The KOHO culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact peopleaccessibility@koho.ca and the People and Culture team will be happy to help. 
#LI-Remote #LI-NC
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