The Enterprise Support Engineer is a member of the Enterprise Cloud Migrations Support team, which is passionate about providing leading support and product expertise to our biggest customers. This is a support engineer role, working on our most significant customer accounts and working with global Atlassian team members. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers!

You'll be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and dedicated customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products. As a valued team member, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be pivotal for a team ensuring we have customers for life!

Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Apply and become part of our distributed team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

On your first day, we'll expect you to have:

• 3+ years of experience in support, software services, and/or system administration for a large end-user community
• Experience in working with customers in a high touch model
• Database skills, with the expertise to write and update SQL queries with ease
• Expertise to write, review or modify Scripts (Python, bash/shell)
• Understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
• Experience with Splunk
• Experience with APIs and REST calls
• Worked with various operating systems, such as Linux, Unix, and Windows.
• Proven knowledge of networks
• Experience supporting Java, especially the JVM components
• Strong analytical skills, ability to tackle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert
• Experience working in an Enterprise environment or with Enterprise customers
• Exhibit strong team-oriented interpersonal skills and the ability to effectively work with a wide variety of people and roles
• Experience in server to cloud migrations is an added advantage

In this role you will:

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
• Working with customers to provide updates on migrations.
• Engage support teams across multiple regions and/or cross functions within Atlassian like Customer Sucess Managers, Enterprise Advocates, Product and Developers for best outcomes towards the customer’s migration project
• Influence customer and/or partner teams to follow best practices for a successful migration
• Contribute to the creation and review of knowledge articles
• Participate in release readiness activities 

The team is filled with technical individuals that are excited to be building a new service offering and experience for our customers.

We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian.

We believe we can add significant value to the business by listening to the customer's experiences, translating these into actions, and championing their short-term issues and long-term needs throughout the organisation. Our team is open, filled with varied backgrounds and talents, respectful, focused, and is all about providing legendary service to our customers. 

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.