Content Designer - JSM

May, 03
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Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and/or New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.
Jira Service Management (JSM) was recently recognised as "visionaries" by Gartner, and the team continues to drive forward our mission of becoming the service management tool for all teams. Achieving our mission goal will require carefully crafted content to support our customers as they use and master our tools. That means providing every customer just enough guidance for the task they need to complete with a dash of delight.
If that makes your eyes light up, you might be the one we're looking for. If you can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear, and effective way, come join our team!
When you join us, you will:
be a member of a talented design squad made of product and content designers who work together to:
help empower teams to start working
In short, the Config mission focuses on orchestrating all the experiences that an admin needs to consider when setting up and enabling their teams to start working.
In this role, you will:
Make a substantial impact at scale. We have more than 1M users worldwide, and large and small teams depend on JSM to do their work. As a content designer, you will be involved in everything from ground floor content strategy to UI copy. Your work will have incredible customer impact.
Tackle interesting, complex problems. Working closely with your engineering and product partners, you'll have a large amount of ownership and autonomy across the entire design process. You'll have the opportunity to help define the end-to-end experience of an exciting and critical area of our business along side your product design counterpart.
Collaborate cross-functionally with some of the industry's smartest (and nicest) people. Day-to-day you'll work on a multidisciplinary product team, collaborating closely with Engineers, Product Managers, Product Designers, Marketing Experts, and Analysts to champion the user experience in our products and ship high-quality work.
Be a true champion for our users. We take design seriously, and in line with one of our core values ("Don't F the Customer"), we're on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
Help inspire a design team of diverse talents to do the best work of their life by contributing to our team culture.

Our dream candidate will bring:

    • Hands-on professional experience as a content designer, UX writer, or similar
    • Strong communication and cross-functional collaboration skills, with demonstrated ability to work across multiple teams and senior leadership, solicit and synthesise feedback, communicate design decisions and facilitate design discussions
    • Experience with planning and driving work forward as a team, while being a self-starter who can work autonomously when needed
    • A track record of delivering outcomes as a hands-on content designer
    • An understanding of how content design connects to business objectives
    • An appreciation for research and a proven understanding of the techniques required to develop customer empathy and validate concepts
    • The ability to see the whole user experience, rather than just the part you're working on, and have as much skill in identifying what needs to be removed, as you do in suggesting what can be added
    • Experience in improving or building both information architecture and content strategy
    • The ability to measure project success, test your assumptions and outcomes, and continuously incorporate feedback
    • A growth mindset and desire to learn, grow and form a strong team – we support each other, try new things, and create safe spaces for discussion
    • Bonus Points: you have experience working with enterprise-grade tools, technical documentation in an Agile environment, or using content testing tools
    • Bonus Points: You have experience with ITSM.

When you join the team, you’ll be expected to have:

    • Amazing writing skills, preferably with experience writing for software products
    • A love for both technical and user content
    • Experience working with and influencing software development teams, product managers, and designers
    • A track record of working in and managing documentation and UI copy projects in an agile, fast-paced environment.
Show us something:
Along with your resume, send or point us to examples or a portfolio of your work. Ideally, send us work that shows us your UX writing and long-form documentation experience.
More about our team:
Content Designers at Atlassian look at how we communicate with our customers as an end-to-end journey. We consider content to be a powerful and essential part of that journey. Our content experts work collaboratively across Atlassian to champion our design language, tell consistent stories and craft great customer experiences.
Read more at Designing Atlassian.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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