Regional Operations Manager (Remote)

Apr, 12
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Superpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK,  were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world. Join us!
Superpedestrian is hiring for a Regional Manager in EMEA. Your role will be to ensure the success of our markets via hands-on support for our on the ground teams. You are a strong leader with a deeply analytical mindset. You are constantly looking to innovate and believe in your core that good ideas come from everywhere.

What You'll Do:

    • Oversee all aspects of our operations.
    • Be held accountable for market performance KPIs and P&L management.
    • Ensure fleets are healthy and we are maximizing the usage of our devices.
    • Drive compliance to standard operating procedures in markets to ensure consistent fleet management.
    • Provide inputs into developing SOPs that will help drive down costs and improve market performance.
    • Work with local teams to create deployment strategies that maximize revenues.
    • Ensure adherence to market-specific SLAs.
    • Manage and support market-specific Operations Managers.
    • Collaborate with internal stakeholders on product feedback, user trends, and launches of programs, among other topics.
    • Build relationships and negotiate contracts with fleet management partners. Liaise with local governments and community stakeholders under the leadership of the policy team.
    • Engage and maintain excellent relationships with Cities and Regulators and local support to prepare and win upcoming tenders.
    • Ensuring local market insights & expertise are shared.
    • Support regional expansion.
    • Work with ops leadership to regularly forecast and set goals for the market.

What You'll Bring:

    • Excited about taking unstructured business problems and building solutions and tools to address them.
    • Deep experience with project management and cross-functionally to accomplish broad strategic goals.
    • Identify ways to bring improvement to existing business processes to optimize cost while increasing performance.
    • Experienced in building and/or leading teams successfully.
    • Able to interpret data and use it to drive alignment with key stakeholders.
    • Flexible, curious, and generally well-versed in working in an early startup.

Why You’d Want to Join us:

    • We’re different. 
    • We are born of engineers, not venture capitalists.
    • Our control centre and test labs are located in Cambridge, Massachusetts, alongside MIT and Harvard University. We have some of the sharpest minds in the industry, and we hold more than 30 patents for our amazing technologies.
    • None of our competitors come close.  
    • Superpedestrian is the result of eight years of developing our artificial intelligence-driven safety platform and two years of designing a robust chassis and efficient powertrain to match.
    • We take our time to get our technology, operations, and recruitment just right because we think long-term. And we’re growing fast. You’ll have the opportunity to shape our company and the way we work and make a real difference.


    • Generous time-off policy.
    • Equity in a fast-growing company.
    • A commitment to an actively anti-racist environment.
Superpedestrian actively encourages applicants of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please apply! We’d love to have a chat and see if you'd be a great addition to our team.
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