BPO Project Manager

Europe Only
Mar, 28
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Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX. 
Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido. 
Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.
The Opportunity
The Project Manager will be responsible for planning and managing projects for the BPO operations team from ideation to completion. This role entails collaborating with both internal and external stakeholders to ensure a project is delivered timely and meets its desired objective.

As a BPO Project Manager at Onfido you will:

    • Determine and define project scope and objectives.
    • Lead project planning sessions.
    • Work with stakeholders to assess the workload and define a time frame for execution.
    • Develop and manage a detailed project plan.
    • Monitor and review progress of the plan and highlight any delays and risks.
    • Do a thorough risk assessment and create a mitigation plan.
    • Provide project updates to stakeholders about progress.
    • Manage relationships with internal and external stakeholders.
    • Match actual vs expected output of a project to highlight areas of opportunity.
    • Be responsible for all project documentation.
    • Ensure projects meet deadlines

We're looking for a BPO Project Manager who has:

    • Should be a graduate.
    • At least 10 years years of Project Management experience.
    • Certification in project management is preferred.
    • Excellent attention to detail.
    • Excellent verbal and written communication.
    • Data analysis and statistical aptitude.
    • Should be able to run multiple projects at one point of time.
    • Should have an ability to create process and program charts.
    • Good interpersonal skills.
    • Highly conscientious and diligent.
    • Should have a good understanding of Six Sigma methodology.
Onfido Culture
Onfidoer’s share a set of core values and want to hear from you if you believe in:
> Succeeding together; you work collaboratively and put the team first
> Taking pride; you care about quality, producing great work and customer / user outcomes
> Creating customer buzz; you demonstrate a strong user / customer focus
> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better
Onfido Balance
Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.
Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:
> Our Body benefits prioritise health, wellbeing, exercise and recovery. 
> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.
Check out Life at Onfido via our LinkedIn Careers Page!
Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.
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